Disconnects

Disconnection occurs any time a credit balance is not present, regardless of notifications. In the event of disconnection, payment must
be made for any unpaid daily charges accrued prior to disconnection; as well as payment to establish a minimum positive balance of
$35.00, plus a $35.00 disconnect service fee. A debt recovery payment amount will be included if applicable. The amount to
reconnect will change daily because the daily charges will continue to accrue during disconnection. If payment is received after 10 am
on the second day an account is negative, a $35.00 disconnect service fee will be charged regardless of actual disconnection of service. 

Please note: Payment arrangements and extensions do not apply to FlexPay accounts.

For more information on FlexPay click Here.