Collections & Payment Arrangements
Requests for payment extensions:
**DURING COVID-19 SITUATION, PAYMENT ARRANGEMENTS FOR MONTHLY BILLING AND FLEXPAY MEMBERS ARE POSSIBLE IF THE MEMBER CALLS AND SPEAKS TO A COLLECTOR AT THE NUMBERS LISTED BELOW.**
Atoka: 901.622.0651| Brownsville: 731.585.0151| Covington: 901.622.0352|
Henderson: 731.520.0451| Jackson: 731.554.1251|
Collectors take calls Monday thru Friday - 6:30 am to 5:00 pm
No disconnects occur before 8:00 am
For general questions:
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**DURING COVID-19 SITUATION, PAYMENT ARRANGEMENTS FOR MONTHLY BILLING AND FLEXPAY MEMBERS ARE POSSIBLE IF THE MEMBER CALLS AND SPEAKS TO A COLLECTOR AT THE NUMBERS LISTED ABOVE.**
Disconnects
Disconnection on FlexPay accounts occurs any time a credit balance is not present, regardless of notifications. In the event of disconnection, payment must
be made for any unpaid daily charges accrued prior to disconnection; as well as payment to establish a minimum positive balance of
$35.00, plus a $35.00 disconnect service fee. A debt recovery payment amount will be included if applicable. The amount to
reconnect will change daily because the daily charges will continue to accrue during disconnection. If payment is received after 10 am
on the second day an account is negative, a $35.00 disconnect service fee will be charged regardless of actual disconnection of service.
Please note: Payment arrangements and extensions do not apply to FlexPay accounts.
FlexPay Information
be made for any unpaid daily charges accrued prior to disconnection; as well as payment to establish a minimum positive balance of
$35.00, plus a $35.00 disconnect service fee. A debt recovery payment amount will be included if applicable. The amount to
reconnect will change daily because the daily charges will continue to accrue during disconnection. If payment is received after 10 am
on the second day an account is negative, a $35.00 disconnect service fee will be charged regardless of actual disconnection of service.